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One-off Fixes & Support

Website Fixes Done Fast, Done Right

See What We Fix & Pricing

Whether your site’s crashed, your form isn’t working, or a layout’s gone rogue – we’ve seen it all. Our experts jump in fast, diagnose the issue, and get your site back on track – often within an hour.

Broken site? Buggy plugin? We’ll fix it – fast, reliably, and without the fuss.

No subscriptions. No waiting. Just expert help when you need it most.

  • Get 10% Off Your First Order With Us with the Code "MASTERS"
Step 1

Order Service & Submit Details

Choose the service you need and complete your order. During checkout, you’ll create an account where you can securely submit all the details about your issue or request.

Step 2

We Review & Begin the Work

Our expert team reviews your request and typically begins work within minutes. You can also use your secure account vault to safely share site access with us.

Step 3

We Fix the Issue & Update You

Once work is complete, we’ll update you with a summary and confirmation. You can follow progress and communicate with our team directly inside your account.

One-off Website Support

Pricing

No hidden fees. Just straightforward pricing to fit your business needs. Fully tax-deductible for businesses – invest in your website with confidence!

Site Edits

Quick, one-off edits to your existing site – ideal for minor changes and adjustments.

$65

/ task

Order Site Edit
  • Update images, text, or layout elements
  • Adjust styles like fonts, spacing, or borders
  • Fix small display issues on desktop or mobile
  • Any other small edit you need - just ask
Site Repair

Fix frustrating WordPress problems affecting site function, speed, or stability.

$139

/ repair

Order Site Repair
  • Resolve common errors like 500 or 404 issues
  • Fix cart, form, or login functionality problems
  • Repair site down, email issues, or bugs
  • Any other single-site issue you’re facing
Site Upgrade

Add new features or tools to your WordPress site like payment gateways, forms, and more.

$149

/ upgrade

Order Site Upgrade
  • Add new features or tools to your site
  • Payment gateways, forms, APIs & more
  • Fully tested & integrated into your site
  • Covers most upgrades beyond basic edits

More One off services

WordPress Migration

Seamless, secure migration of your WordPress site – including emails, databases, and everything in between.

$149

/ site

Migrate My Site
  • Update images, text, or layout elements
  • Adjust styles like fonts, spacing, or borders
  • Fix small display issues on desktop or mobile
  • Any other small edit you need - just ask
Speed Optimisation

Boost your site’s loading speed and performance with expert-level optimisation that improves user experience and SEO.

$339

/ site

Optimise My Site
  • Full speed audit and core web vitals check
  • Image, code, and database optimisation
  • Caching and CDN setup/config review
  • Faster load times and improved UX/SEO
Malware Cleanup

A full-service cleanup and security overhaul for hacked or compromised WordPress sites.

$397

/ site

Order Malware Cleanup
  • Deep malware cleaning
  • Security audit and removal from blacklists
  • Security hardening with plugin and core updates
  • 30 days of free aftercare and maintenance

FAQ's

frequently asked questions

Still got questions? Speak with one of our eperienced team members. 

Speak With Us

Are these one-time payments or ongoing subscriptions?

Yes, all of our one-off services are strictly one-time payments. There are no ongoing subscriptions, hidden fees, or future charges unless you specifically request additional services. Each service is priced clearly and billed once upfront. You get exactly what you pay for without being locked into a plan.

How quickly will you start working on my request?

In most cases, we reply within a few minutes of receiving your request and begin the task immediately once we have access credentials and a clear description of the issue or request. Our standard turnaround time is same-hour for urgent issues (like site outages) and within 24 business hours for less critical tasks. If there’s any expected delay, we communicate transparently.

Are you based in Australia?

Yes! WP Masters is proudly 100% Australian-owned and operated, based on the Gold Coast. All of our team members are local. Your site and data are never outsourced overseas, which gives you the peace of mind of working with a provider who understands Australian business, privacy expectations, and compliance.

Is my website and data safe with you?

Absolutely. We take data privacy and security very seriously. All credentials are stored securely, access is limited to only the team member working on your site, and no part of your data is shared with third parties. We’ve also worked in regulated industries and maintain high security standards.

What payment methods do you accept?

We accept all major credit/debit cards and online payments through our secure checkout. If you prefer to be invoiced manually (e.g. for NDIS providers, councils, or businesses that require purchase orders), just let us know.

What if I’m not happy with the work?

If you're not satisfied, we'll work to make it right. If we can’t deliver the result you expected due to technical limitations or other reasons, we’ll be transparent and offer a full refund. We stand by our work and aim for 100% client satisfaction.

What’s the difference between a Site Edit and a Site Repair?

A Site Edit refers to a simple visual or content change (e.g., update an image, change padding, adjust a button size). A Site Repair addresses functional problems like errors, bugs, broken features, emails not sending, or forms not working. Repairs are more technical and time-consuming.

Do I need to give you access to my site?

Yes. At minimum, we require a WordPress admin login. For some services, we may also need access to your hosting (e.g., cPanel, FTP, or DNS). We provide clear instructions on how to safely share access, and all information is handled securely.

Do you work with WooCommerce and other eCommerce platforms?

Yes, we have extensive experience with WooCommerce as well as other plugins used in eCommerce environments (like payment gateways, booking tools, etc). Whether it's a broken checkout, product display issue, or cart-related bug, we can help.

Can I purchase more than one service at a time?

Yes! Many clients bundle services together. For example, it’s common to pair a Site Repair with Speed Optimisation or Development work. You can purchase multiple one-off services in the same checkout, or contact us to discuss a tailored bundle.

Testimonials

From Our Beloved Clients

“The team at WP Masters are absolute legends. Our site was constantly crashing before, but since moving over, it’s been rock-solid and I love that I can actually speak to someone on-call when I need help"

Sarah McKenzie Byron Bay Blooms

We’ve used other support before, and it was a constant nightmare. With WP Masters, everything’s very easy, clear, quick, and handled by very knowledgable staff. It’s been an absolute game-changer for us.

Jason Nguyen Coastal Prints Co.

WP Masters sorted out our malware issue within hours and then gave us a full security plan going forward. The experience was so good we took up their offer for ongoing support. No issues since joining!

Emma Tarrant Tarrant Legal & Advisory
WP Masters

Australian-based WordPress support agency providing expert maintenance, security, performance optimisation, and one-off fixes for businesses that rely on their websites.

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