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WordPress Maintenance & Support

Reliable 24/7 WordPress Maintenance & Support

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Stay ahead of issues and keep your site running smoothly with our comprehensive monthly maintenance and support plans. Whether you need essential updates or unlimited tasks, we’ve got you covered with proactive care and fast, local support.

We ensure your site stays secure with regular updates, security scans, and 24/7 monitoring for peace of mind.

Get unlimited support for repairs & small tasks and troubleshooting.

  • Get 10% Off Your First Month or Year with code "MASTERPLAN"
Step 1

Choose Your Plan & Sign Up

Choose your plan – Essentials or Unlimited – and complete your order through our secure checkout. You’ll create an account where you can safely provide your website access via our encrypted client vault.

Step 2

Quick Onboarding & Full Site Audit

Within 15 minutes, our team will personally reach out to welcome you and start the onboarding process. We’ll review your site, run a full audit, and set everything up for ongoing care and monitoring.

Step 3

Immediate Help & Ongoing Support

If anything urgent needs fixing, we’ll jump on it right away. From there, we’ll take care of your updates, backups, and performance – plus unlimited small tasks if you’re on the Unlimited Plan.

Why You Need Ongoing WordPress Maintenance & Support

With our monthly plans, you have a team of Aussie WordPress experts keeping your site safe, fast, and running at its best - 24/7.

Peace of mind

Your website isn’t “set and forget” – it’s a living, breathing tool that powers your business 24/7. Without ongoing care, things break, vulnerabilities grow, and your site performance slips away silently.

Even the most beautiful websites can suffer from outdated plugins, security holes, or slow performance that drives users away. One missed update or broken feature could cost you sales, trust, or even your Google rankings.

At WP Masters, we actively monitor, protect, and improve your WordPress site every single month – so you can focus on running your business, not babysitting your website.

Choose Your Plan
Speak With An Expert
Peace of Mind for Your WordPress Site

Ongoing Maintenance, Updates & Expert Support - All in One

Your website isn’t something you should set and forget. Our monthly WordPress Maintenance & Support Plans are designed to keep your site running fast, secure, and error-free – with real experts on standby when you need help.

Stop Attacks Before They Happen

24/7 Security Monitoring & 6-hour Malware Scans

We scan your site every 6 hours and monitor it around the clock to prevent hacks, detect threats early, and respond immediately.

Stay Safe & Updated

Core, Plugin & Theme Updates

We safely update your WordPress core, plugins, and themes weekly to keep your site secure and running smoothly.

Get Help When You Need It

Priority Expert Support

You’ll have direct access to our Australian WordPress experts for anything from bugs to site tweaks – fast, friendly support when it matters.

Protect Your Website’s Lifeline

Daily Offsite Backups

We back up your full site 4 times / day and store it securely offsite so we can restore it in minutes if anything ever goes wrong.

Know What’s Happening

Monthly Maintenance Reports

You’ll receive detailed reports showing what updates were made, how your site is performing, and any issues we’ve resolved.

We Catch Issues Early

Site Health & Error Monitoring

We monitor for broken links, slowdowns, plugin conflicts, and other issues – fixing them before they become real problems.

Speed is Part of Security

Performance Monitoring & Optimisation

We regularly check your site speed and implement optimisations to ensure fast load times and top user experience.

Not Just Robots - Real People

Personalised Site Care

Every site we manage is looked after by real WordPress professionals – not automated tools. Your website gets the care it deserves.

WordPress Maintenance & Support Plans

Pricing

No hidden fees. Just straightforward pricing to fit your business needs. Fully tax-deductible for businesses. All pricing is in AUD. You can change plans or cancel your account at any time. 30-Day money back guarantee.

Essentials Plan

Keep your website secure, updated, and running smoothly.

from

$159

/ month

Get Started Now
  • Unlimited Website Fixes
  • 1 x Site Edit task / month
  • WordPress core, theme & plugin updates
  • Malware scan every 6 hours
  • Custom Firewall & Bot Protection
  • 2 x Daily remote backups
  • 5 Minute Uptime monitoring
  • 10% Off All Services
  • Fortnightly Reports
  • Level 1 Priority support
Unlimited Plan

Everything in Essential Care, plus unlimited website edits & fixes.

from

$299

/ month

Get Started Now
  • Everything in Essentials Plan
  • Unlimited Site Edit tasks
  • WooCommerce support & optimization
  • Speed & performance enhancements
  • Performance Monitoring & Reporting
  • 4 x Daily remote backups
  • 1 Minute Uptime Monitoring
  • Weekly website health reports
  • Weekly maintenance reports
  • 20% Off All Services
  • Level 2 Priority support
One-off Support

Quick, professional fixes or upgrades handled by our expert team.

from

$65

/ task

View One-Off Services
  • Small content or design changes
  • Troubleshooting broken layouts or elements
  • Fixing contact forms or plugin issues
  • Repairing down or error-prone sites (500 errors, broken carts, etc.)
  • WordPress speed optimisation
  • Full hacked site cleanup & security hardening
  • WordPress site migration
  • Adding features & Custom Development

FAQ's

frequently asked questions

Still got questions? Speak with one of our eperienced team members. 

Speak With Us

What’s included in the Essentials Plan?

Our Essentials Plan covers all the critical maintenance your WordPress site needs to stay secure and running smoothly. This includes core, plugin, and theme updates, daily off-site backups, uptime monitoring, security scans, performance checks, and access to our Australian-based support team for basic questions or troubleshooting. It's ideal for businesses who want reliable, proactive care without needing regular content or design changes.

What counts as a ‘small task’ in the Unlimited Plan?

A small task is any change or fix that can generally be completed within 30 minutes. Examples include changing text or images, installing or configuring a plugin, adjusting styling or layout, fixing minor bugs, or adding a tracking code. Tasks that require custom development, large-scale design changes, or span multiple hours would fall outside this scope - but we’ll always let you know upfront and offer a quote if needed.

How quickly do you respond to support requests?

We pride ourselves on fast turnaround times. Essentials Plan users typically get responses within a few hours during business hours, while Unlimited Plan users enjoy priority response, often hearing back within minutes. Most tasks are completed within 24 hours, if not same-day.

Is there a lock-in contract or minimum commitment?

No lock-in contracts! Our plans are billed month-to-month and you can cancel anytime. We believe in earning your trust with great service, not binding you with fine print.

Are you based in Australia?

Yes! WP Masters is proudly 100% Australian-owned and operated, based on the Gold Coast. All of our team members are local. Your site and data are never outsourced overseas, which gives you the peace of mind of working with a provider who understands Australian business, privacy expectations, and compliance.

Is my website and data safe with you?

Absolutely. We take data privacy and security very seriously. All credentials are stored securely, access is limited to only the team member working on your site, and no part of your data is shared with third parties. We’ve also worked in regulated industries and maintain high security standards.

What payment methods do you accept?

We accept all major credit/debit cards and online payments through our secure checkout. If you prefer to be invoiced manually (e.g. for NDIS providers, councils, or businesses that require purchase orders), just let us know.

What does the Unlimited Plan cover that the Essentials doesn’t?

The Unlimited Plan includes everything in the Essentials Plan, plus unlimited small tasks completed by our team on request. These tasks can include content edits, plugin installs, design tweaks, fixing minor issues, and much more. It’s perfect for clients who need ongoing updates or help keeping their site fresh and functional without hiring a full-time developer.

Is there a limit to how many small tasks I can request with the Unlimited Plan?

Nope! You can request as many small tasks as you need, anytime. We’ll handle them one at a time with fast turnaround, and you’ll always get personal support from our local team. Our goal is to give you reliable, ongoing help without nickel-and-diming you for every change.

Do you work on weekends or public holidays?

Our core support hours are Monday to Friday, 7am–7pm AEST. However, we do monitor uptime and security alerts 24/7 and act immediately if your site goes down or is under attack. For critical issues, we’re always just a step away, no matter the day.

What happens if my site is hacked while I’m on a plan?

If you’re on either the Essentials or Unlimited Plan, and your site is hacked, we’ll clean it up at no extra cost. We'll also investigate how it happened, patch vulnerabilities, and secure your site to prevent future attacks. Think of us as your safety net—your website’s never left unprotected.

What if I’m not happy with the work?

If you're not satisfied, we'll work to make it right. If we can’t deliver the result you expected due to technical limitations or other reasons, we’ll be transparent and offer a full refund. We stand by our work and aim for 100% client satisfaction.

Do I need to give you access to my site?

Yes. At minimum, we require a WordPress admin login. For some services, we may also need access to your hosting (e.g., cPanel, FTP, or DNS). We provide clear instructions on how to safely share access, and all information is handled securely.

Do you work with WooCommerce and other eCommerce platforms?

Yes, we have extensive experience with WooCommerce as well as other plugins used in eCommerce environments (like payment gateways, booking tools, etc). Whether it's a broken checkout, product display issue, or cart-related bug, we can help.

Free $260 Site Audit & Consultation

FREE Expert WordPress Audit

Get a full technical + security review of your website by an expert – 100% free. No automation. No obligation.

  • Speed & SEO audit
  • Security audit
  • Health check
  • Actionable advice
  • Conversion & Businees Strategy

After the audit, we’ll provide a plain-English summary of our findings — and suggest specific actions to improve speed, security, and performance. No pressure, no tech jargon, just real insights. Fill out the form and we’ll get you booked in!

  • 100% Free of Charge - No Obligation
  • 100% Aussie Expert - Not bots, real humans
Free Audit Registration

Testimonials

From Our Beloved Clients

“The team at WP Masters are absolute legends. Our site was constantly crashing before, but since moving over, it’s been rock-solid and I love that I can actually speak to someone on-call when I need help"

Sarah McKenzie Byron Bay Blooms

We’ve used other support before, and it was a constant nightmare. With WP Masters, everything’s very easy, clear, quick, and handled by very knowledgable staff. It’s been an absolute game-changer for us.

Jason Nguyen Coastal Prints Co.

WP Masters sorted out our malware issue within hours and then gave us a full security plan going forward. The experience was so good we took up their offer for ongoing support. No issues since joining!

Emma Tarrant Tarrant Legal & Advisory

Get In Touch

Any Questions? Speak with our expert team 24/7

Speak With Us
WP Masters

Australian-based WordPress support agency providing expert maintenance, security, performance optimisation, and one-off fixes for businesses that rely on their websites.

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